11bet Terms and Conditions

1. General Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and 11bet ("the Company", "we", "us", "our") governing your use of the 11bet website, mobile application, and all associated services. The 11bet platform is operated under an international gaming licence and provides online casino games, live dealer tables, and sports betting services.

By registering an account on 11bet, making a deposit, or placing a bet, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms apply in addition to any specific rules that govern individual games, promotions, or features on the 11bet platform.

11bet reserves the right to update or amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. Continued use of 11bet after changes are published constitutes acceptance of the updated Terms.

2. Eligibility

To register and use 11bet, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gambling under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be a current employee, contractor, or close family member of an employee of 11bet or any of its affiliated companies.
• You must not have been previously excluded or banned from 11bet or any affiliated platform.

11bet reserves the right to request proof of age and identity at any time. If a player is found to be under 18 years of age, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered.

3. Account Registration

Each player is permitted to hold only one account on 11bet. Creating multiple accounts — whether under the same name, different names, the same device, the same IP address, or the same payment method — is strictly prohibited. If duplicate accounts are detected, 11bet reserves the right to close all associated accounts and forfeit any balances.

When registering on 11bet, you must provide accurate and complete information. This includes your full legal name, date of birth, phone number, and any other details requested during the registration process. Providing false information is a breach of these Terms and may result in immediate account closure.

You are responsible for maintaining the confidentiality of your 11bet account credentials. You must not share your username or password with any other person. Any activity that occurs under your account is your responsibility. If you believe your account has been accessed without your authorisation, contact 11bet support immediately.

• One account per person, household, device, and IP address.
• All registration information must be accurate and kept up to date.
• Account credentials must not be shared with third parties.
• 11bet may require identity verification (KYC) before processing withdrawals.
• Accounts that remain inactive for 12 months may be subject to a monthly maintenance fee.

4. Deposits and Withdrawals

11bet accepts deposits and processes withdrawals via bKash and Nagad for players in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT). There are no fees charged by 11bet for standard deposits or withdrawals using these payment methods.

Deposits on 11bet are credited to your account balance immediately upon confirmation from the payment provider. If a deposit does not appear in your balance within 15 minutes, contact 11bet support with your transaction reference number.

Withdrawal requests on 11bet are processed as quickly as possible, typically within a few minutes for bKash and Nagad during normal operating hours. 11bet reserves the right to request identity verification documents before processing any withdrawal. This is a standard anti-money laundering requirement and is not specific to any individual player.

• Minimum deposit: 200 BDT. Maximum deposit limits apply per method.
• Minimum withdrawal: 500 BDT.
• Withdrawals will only be processed to the same payment method used for the deposit where possible.
• 11bet does not accept deposits from third parties. Funds must come from an account in your own name.
• Any deposits made in error cannot be reversed once wagering has begun.
• 11bet reserves the right to delay withdrawals pending verification checks.

5. Bonuses and Promotions

11bet offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms published alongside each promotion, as well as the general bonus rules set out in this section. By claiming any bonus on 11bet, you agree to these terms.

• Bonus funds are separate from real money funds in your 11bet account balance.
• All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn.
• The standard wagering requirement on 11bet is 30x the bonus amount unless stated otherwise in the specific promotion terms.
• Wagering requirements must be completed within the time limit specified for each promotion. Expired bonuses are forfeited.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute less.
• 11bet reserves the right to withdraw any bonus offer at any time without prior notice.
• Players who are found to be abusing bonus offers — including through the use of multiple accounts, coordinated play, or exploiting loopholes — will have their bonuses voided and their accounts reviewed.
• Only one welcome bonus is available per player, household, and IP address.

6. Gameplay Rules

All games available on 11bet are governed by their individual game rules, which are accessible within each game interface. In the event of a conflict between individual game rules and these Terms, these Terms take precedence unless the game rules specifically state otherwise.

11bet uses certified Random Number Generator (RNG) technology for all virtual games. Live dealer games are operated by licensed third-party studios with independent oversight. The outcome of all games on 11bet is determined fairly and cannot be influenced by the platform or by players.

• Bets placed on 11bet are final once confirmed. Bets cannot be cancelled or amended after confirmation.
• In the event of a technical fault during a game, 11bet will attempt to resolve the round using available data. If resolution is not possible, the bet may be voided and the stake returned.
• 11bet is not responsible for losses resulting from a player's internet connection failure during a game session.
• Maximum bet limits apply to all games and are displayed within the game interface. Bets exceeding the maximum limit may be voided.
• 11bet reserves the right to void any bet that was placed as a result of a software error, pricing error, or system malfunction.

7. Fair Play and Prohibited Conduct

11bet is committed to providing a fair gaming environment for all players. The following conduct is strictly prohibited on the 11bet platform and will result in immediate account suspension and potential forfeiture of funds:

• Using automated software, bots, scripts, or any other tool to place bets or interact with the platform without human input.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings obtained through exploitation will be voided.
• Colluding with other players to manipulate game outcomes, particularly in live dealer games.
• Using VPNs, proxies, or other tools to circumvent geographic restrictions or account limitations.
• Engaging in any form of money laundering, fraud, or financial crime through the 11bet platform.
• Creating multiple accounts to claim bonuses more than once.
• Threatening, harassing, or abusing 11bet staff or other players.

11bet employs fraud detection systems that monitor all account activity. Suspicious activity is reviewed by our compliance team. If prohibited conduct is confirmed, 11bet reserves the right to close the account, void all bets and winnings, and report the activity to relevant authorities where required by law.

8. Privacy and Data

11bet collects and processes personal data in accordance with its Privacy Policy, which is available at 11bet Privacy Policy. By registering on 11bet, you consent to the collection and processing of your personal data as described in that policy.

11bet uses your personal data to operate your account, process transactions, verify your identity, comply with legal obligations, and improve the platform. We do not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required.

• All data transmitted between your device and 11bet is encrypted using SSL technology.
• You have the right to request access to the personal data 11bet holds about you.
• You may request deletion of your personal data, subject to legal retention requirements.
• 11bet retains transaction records for a minimum of five years in compliance with anti-money laundering regulations.

9. Responsible Gaming

11bet is committed to promoting responsible gambling. We provide a range of tools to help players manage their gaming activity. These tools are available to all registered players at no cost and can be accessed through the account settings section of the 11bet platform.

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your 11bet account.
• Session Timers: Set a maximum duration for each gaming session on 11bet.
• Cool-Off Periods: Take a temporary break from 11bet for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or temporarily exclude yourself from 11bet. Self-exclusion takes effect immediately.
• Reality Checks: Receive periodic notifications showing how long you have been playing and how much you have wagered.

If you are concerned about your gambling habits or those of someone you know, please visit our dedicated Responsible Gaming page for further information and support resources.

10. Account Suspension and Closure

11bet reserves the right to suspend or close any player account at any time, with or without prior notice, if we have reason to believe that:

• The player has breached any part of these Terms and Conditions.
• The player has provided false or misleading information during registration or verification.
• The player's account has been involved in fraudulent, abusive, or criminal activity.
• The player is under 18 years of age.
• Continued operation of the account poses a risk to 11bet, other players, or third parties.

Players may also close their own 11bet account at any time by contacting customer support. Upon account closure, any remaining real money balance (excluding bonus funds) will be returned to the player via their registered payment method, subject to verification requirements.

11. Limitation of Liability

To the fullest extent permitted by applicable law, 11bet shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to:

• Loss of funds resulting from technical faults, server downtime, or internet connectivity issues.
• Losses resulting from a player's failure to comply with these Terms.
• Any unauthorised access to a player's account resulting from the player's failure to secure their credentials.
• Delays in payment processing caused by third-party payment providers.

11bet makes no warranty that the platform will be available at all times or free from errors. We will make reasonable efforts to maintain service availability but cannot guarantee uninterrupted access.

12. Changes to These Terms

11bet may update these Terms and Conditions at any time. When changes are made, the revised Terms will be published on this page with an updated effective date. For significant changes, 11bet may notify players via email or an in-platform notification.

It is your responsibility to review these Terms periodically. Continued use of 11bet after changes are published constitutes your acceptance of the updated Terms. If you do not agree with any changes, you must stop using 11bet and may request account closure.

13. Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the 11bet support team. We are available 24 hours a day, 7 days a week.