11bet Privacy Policy

1. Introduction

11bet ("we", "us", "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy describes how 11bet collects, uses, stores, and shares personal data when you register an account, make a deposit, play games, or interact with any part of the 11bet website or app.

We understand that privacy is important to our players in Bangladesh. When you share your personal information with 11bet, you are trusting us to handle it responsibly. We take that trust seriously. This policy is written in plain language so you know exactly what is happening with your data — not buried in legal jargon.

This policy covers all personal data processed by 11bet in connection with the services we provide. It applies whether you access 11bet through a web browser, the 11bet mobile app, or any other interface we make available.

2. Data We Collect

11bet collects personal data in several ways: directly from you when you register or use the platform, automatically when you interact with our services, and from third parties such as payment providers and identity verification services.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3. How We Use Your Data

11bet uses your personal data only for legitimate purposes directly related to providing and improving our services. We do not use your data in ways you would not reasonably expect. The main purposes for which 11bet processes your personal data are:

• To create and manage your 11bet account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and other supported payment methods.
• To provide access to games, live dealer tables, and other features on the 11bet platform.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To send you important account notifications, security alerts, and transaction confirmations.
• To provide customer support and respond to your enquiries.
• To personalise your experience on 11bet, including recommending games you may enjoy.
• To monitor and enforce responsible gaming limits and self-exclusion requests.
• To analyse platform usage and improve the performance and features of 11bet.
• To send you promotional communications about 11bet offers, where you have consented to receive them.

4. Legal Basis for Processing

11bet processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract: Processing is necessary to perform the contract between you and 11bet — for example, to operate your account and process your transactions.
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations and gaming licence conditions.
• Legitimate Interests: Processing is necessary for 11bet's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing

11bet does not sell your personal data. We share your data only where necessary and only with trusted parties who are bound by strict confidentiality and data protection obligations. The categories of third parties with whom 11bet may share your data include:

6. Data Retention

11bet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

• Account data is retained for the duration of your account and for a minimum of five years after account closure, in line with AML regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents are retained for the period required by our gaming licence and applicable law.
• Support communications are retained for up to three years from the date of the last interaction.
• Marketing consent records are retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required, 11bet securely deletes or anonymises it so that it can no longer be linked to you.

7. Data Security

11bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 11bet servers.
• Encryption of sensitive data stored on our servers, including payment references and identity documents.
• Strict access controls ensuring only authorised personnel can access personal data, on a need-to-know basis.
• Regular security audits and penetration testing of the 11bet platform.
• Two-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.
• Staff training on data protection and information security practices.

While 11bet takes every reasonable precaution, no system is completely immune to security risks. If you suspect that your 11bet account has been compromised, contact our support team immediately at [email protected].

8. Cookies

11bet uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how you use 11bet so we can make it better.

The types of cookies 11bet uses include:

• Essential Cookies: Required for the 11bet platform to function. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect your account.
• Functional Cookies: Remember your preferences such as language settings and game display options to personalise your experience on 11bet.
• Analytics Cookies: Help us understand how players use 11bet — which pages are visited most, where players encounter issues, and how we can improve the platform. Data collected is aggregated and anonymised.
• Marketing Cookies: Used to deliver relevant promotional content about 11bet. These are only set with your consent.

You can control cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the 11bet platform. For more details on managing cookies, refer to your browser's help documentation.

9. Your Rights

As a user of 11bet, you have a number of rights in relation to your personal data. 11bet respects these rights and will respond to any request you make within a reasonable timeframe, typically within 30 days.

To exercise any of these rights, contact 11bet at [email protected]. We may need to verify your identity before processing your request.

10. Children's Privacy

11bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use 11bet or provide any personal data to us.

If 11bet becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and return any deposits made, minus any amounts already wagered. If you believe a minor has registered on 11bet, please contact us immediately at [email protected].

11. International Data Transfers

11bet operates internationally and some of our service providers are located outside Bangladesh. When your personal data is transferred to another country, 11bet ensures that appropriate safeguards are in place to protect your data to the same standard as described in this policy.

These safeguards may include contractual clauses that require recipients to protect your data, or transfers to countries that have been assessed as providing an adequate level of data protection. If you have questions about international transfers of your data, contact us at [email protected].

12. Changes to This Policy

11bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the effective date at the top of this page.

For significant changes, 11bet will notify you via email or an in-platform notification. We encourage you to review this Privacy Policy periodically. Continued use of 11bet after changes are published constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 11bet handles your personal data, please get in touch with our team. We are here to help and will respond as quickly as possible.